There is one address and it reaches the editor directly rather than a shared marketing inbox. Expect a reply within two working days.
Payout reports. If a withdrawal from a brand ranked on this site took materially longer than described, or a verification request went beyond identity and address documents, that is the single most valuable thing a reader can contribute. Include the brand, the method, the approximate amount and the dates.
Corrections of fact. Bonus percentages, wagering multiples and deposit minimums all move. If a figure here no longer matches the operator's own terms page, say which figure and which brand.
Terms that changed after you claimed an offer. This is the hardest category to track from outside and the most useful to hear about.
This is an independent review site and not an operator. Nobody here can access an account, release a held balance, reset a password, resolve a verification dispute or reverse a deposit. Those all have to go to the casino's own support and then, if unresolved, to the licensing body named in its terms.
Requests for paid placement in the ranking are declined and not replied to.
If the reason for writing is that gambling has stopped being entertainment, the responsible gambling page on this site lists Canadian helplines that are staffed around the clock and free to call. Those are better placed to help than an email inbox.
Email: info@brandnewcasinos.com